FAQ

A. We will send you an "automatic e-mail" after your order is completed, but if you do not receive the e-mail, there may be a server malfunction or some kind of filtering may be set on your e-mail address.

If you are using a free email service, your email may be automatically sorted into a different folder from your normal inbox, such as the "spam folder" or "deleted folder." If you are using a free email service, please change your settings so that you can receive emails from our store (info@kougeishop.com).

If you use email on your mobile phone, the email may not arrive due to spam settings, etc. Please change your settings so that you can receive emails from our store (info@kougeishop.com).

There was a case where an au mobile email message said, ``Because the ``spoofing setting'' is set to ``high,'' the email is not delivered.'' If you use au mail, please change your settings so that you can receive emails from our store (info@kougeishop.com).
Depending on the device, "spoofing settings" may be set to "high" by default.

For inquiries regarding changing settings, please contact each email provider and mobile carrier.

If the item is in stock, orders placed before 5pm will usually be shipped the next business day.
If the item is out of stock, we will notify you via email of the expected shipping date.
Some items may not be in stock, so if you are in a hurry, please check in advance.

Some products may be shipped separately.
In either case, we will notify you of the expected shipping date by email. There are no additional charges such as shipping charges due to different delivery dates.

For ``stock-only items'' that require you to wait several months for the next arrival, we will notify you as soon as we know the arrival date.
If you wish to do so, please contact us through the " Contact Us " page.

I'm sorry. This is not supported at this time. However, we are considering gift wrapping, and will notify you on this site if that is the case.

If you would like a receipt, please enter it in the receipt field in the shopping cart. For the delivery note, please write only that you would like a delivery note in the notes section. A receipt and delivery note will be issued and delivered together with the product. If the address is different from the address of the orderer, we will mail it to the address of the orderer. We kindly ask for your understanding as we cannot accept requests for receipts or delivery notes after shipping has been completed.